Maintenance & SLAs
Infrastructure requires upkeep. [cite_start]This is the operational schedule that keeps Fabalos systems running at 99.9% uptime[cite: 680].
The Maintenance Schedule
Real-Time / Daily
- • Automated Heartbeat Checks
- • Error Queue Monitoring
- • Critical Security Patches
Weekly Review
- • Log Volume Analysis
- • Failed Job Retries (Batch)
- • Performance Tuning
Monthly Deep Dive
- • API Dependency Audit
- • Credential Rotation (if needed)
- • Version Upgrades (n8n/Postgres)
Response Time Guarantees (SLA)
[cite_start]For clients on Professional and Enterprise retainers, we commit to the following response times for critical incidents[cite: 711].
| Severity Level | Definition | Response Time |
|---|---|---|
| Critical (L1) | System Down / Data Loss | 1 Hour |
| High (L2) | Feature Broken / Workaround Available | 4 Hours |
| Normal (L3) | Question / Minor Bug | 24 Hours |